For customers here in the UK and Europe, Skyview offers a helpful, responsive and an expert technical support service via email. Technical assistance is offered to our customers for weather station within the warranty period. Skyview offers a paid support and repair service to those seeking advice outside of their weather station' warranty or the option to purchase replacement and spare parts for their weather station.
When contacting Skyview with a support request, please provide as much relevant detail as possible. We will be supporting thousands of weathers stations so the more background information you can provide on the fault and the product it relates to will result in a more comprehensive answer.
When emailing the Skyview support team please make sure you include the following information:
What is the problem?
A clear description of what appears to be wrong, which should be brief but specifying all relevant details. For example, if there's a reading that seems inaccurate or is missing, then clarify if that reading is on the weather console or in the PC software. Detail briefly what troubleshooting measures have been tried to date and with what result.
What weather station are you using?
Include all of your equipments specification details, the model number, wireless or cabled, and any accessories fitted (e.g. Anemometer Transmitter or additional Temperature Transmitter).
If it's a problem with the weather software or the data stored on the PC then which version of the data logger and program are you using? Which version of Windows is on the PC?
When did you buy your equipment and who from?
When was it purchased? (This will give our team and indication of age/version and whether or not the unit is still under warranty.) Do you have a Skyview invoice number and/or date of purchase?
Your contact details?
Please include your full invoice address and contact details in all correspondence so that our team can find the relevant account information within our system.
Returning goods to Skyview
After having contacted Skyview with the above information and it has been deemed necessary to return part or all of your equipment for testing and/or repair then please follow the below guidelines.
> Please pack your equipment carefully to survive rough handling and include no more equipment than requested.
> Be sure to include your Skyview RMA reference on the outside of your packaging for efficient processing. If your RMA is not included with your goods then the return of your equipment will be delayed.
> Be sure to include your name and address and a brief description of the problem along with copies of any documentation relating to the original purchase you may have.
Address your goods to our offices:Skyview Systems Ltd
9 Church Field Road
Chilton Industrial Estate
Returning Davis goods
Skyview are happy to provide support and service for the wide range of Davis weather products. However, individual component repairs and or detailed servicing of equipment must be carried out by the Davis UK Service Centre, which is run under contract from Davis by McMurdo Ltd. Any component that needs investigation or repair needs to be returned to the Service Centre.
While we can act as intermediaries in getting a problem investigated, it's usually quicker and simpler for a customer to deal directly with the Service Centre. Details on how to do this at set out below.
1. You MUST first obtain a Customer Return Number (CRN). CRNs are in the format CC00XXXX and obtained by contacting McMurdo. Explain why you want to return the equipment, give your contact details and you will be given a CRN which will identify you, your equipment and the cause of return.
2. Attach a label securely to the equipment. On the label mark clearly your name and address, your preferred contact details (email, telephone) and the CRN.
3. Enclose with the equipment a letter confirming the reason for returning; give as much information as possible about the problem, as this will help us to improve the service to you.
4. Package the equipment securely. The best method is to use the box in which the product was supplied. Otherwise, make sure the equipment cannot be damaged.
6. Address the package to:
Davis Customer Services
Airport Service Road
PORTSMOUTH PO3 5PB
7. Mark the CRN clearly on the outside of the package, close to the address.