Shipping & Deliveries
If you have placed your order before 2pm Monday to Friday and your items are in stock, we will do our best to pick, pack and despatch your order the same day. This is not, however, guaranteed, so if you require your order urgently, please contact us. If your items are not currently available for despatch or are bespoke we will contact you via email with an estimated despatch date.
All orders will require a signature when delivered. If you know that you will not be at your home address on the date of expected delivery, please arrange for the goods to be sent to an alternative address, perhaps a neighbour, relative or your work place to avoid missing your delivery.
Our standard delivery option is a Royal Mail 2nd Class Signed For service. If you require a quick delivery, please select an express option when checking out. If the courier company fail to deliver on the expected date or time, please notify us as soon as possible.
Sometimes we send your order on more than one delivery due to stock availability. If this is the case, you will only be charged for shipping once.
Our outgoing parcels are sorted by size and weight. Smaller parcels (generally under 2kg) will be shipped via Royal Mail; while larger and heavier parcels will be handled by DPD. Please provide a contact telephone and email address when checking out. This will ensure you receive courier notifications with updates about your delivery and options for nominating a safe place for your parcel to be left.
Standard Delivery - UK Only
Your order should normally arrive within 3-5 working days. However please allow up to 10 working days in case of any postal delays. We will send you an email to let your know your goods are on their way and tracking numbers for most orders will be included in your despatch notification email.
Express Delivery - UK Only
This option is available on items which are in stock and on orders we receive before 1pm placed Monday to Friday. Items will be despatched on a Next Day Delivery service. Please note, certain areas of the UK, such as the Highlands and Islands of Scotland, may take an additional working day to arrive. Orders placed before 1pm on Friday for express delivery will not be delivered until the following Monday.
Overseas Delivery - Europe & Rest of the World
Delivers are sent via a Royal Mail international service or DPD courier or similar. Deliveries to non-EU countries will have the VAT deducted. There may be local import duties to be paid on receipt of your goods that Skyview are not liable for. Delivery to EU countries may take up to 15 days. Delivery to any other country may take up to 21 working days.
Royal Mail aim to deliver to Europe within 5 working days and to the rest of the world within 7 working days, however these timings are estimates and your order may take longer to arrive. Courier delivery timings for Europe and the rest of the world will vary.
Please note, international deliveries may be held at customs for payment by your local government. We cannot accept liability for items that are not paid for or that are not collected.
If your international delivery has not arrived within 21 working days, please contact us.