As a family-run team, the health and safety of our employees and their families, our customers and the wider community has been paramount to our business operations. Following the outbreak of Coronavirus (COVID-19), we want to reassure you that this continues to be our number one priority and outline the steps we’re taking to minimise risk, and the possible ways in which the current global situation could affect your order.
We have been urged by the government as an online business to continue operating. As a company, we are continuing to exercise additional hygiene and cleaning-related measures, practising social distancing in the workplace and ensuring that any staff who are unwell stay at home. Our team are working from home where possible, and operating shifts within our offices to ensure staff are safe and can continue to dispatch orders. Due to these working patterns, you will receive a quicker response by emailing us rather than calling us.
Orders are currently being dispatched as normal via Royal Mail and DPD depending on the size/value of the items, and all available shipping options are still displaying at checkout for you to select from, including next day delivery for mainland UK. Please note, our couriers may be restricted from delivering to certain premises depending on government policy, local or national lockdowns, and/or the visitor policy of the establishment, so please choose a residential delivery address where possible.
Royal Mail and DPD are taking additional precautions, including no longer asking for a signature for deliveries to minimise contact with equipment. With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels, but the driver will sign for your parcel on your behalf.
International deliveries may be delayed depending on the policies in place in the destination country, and customs clearance. We will check the current advice for any international orders before they are shipped, but please note it is your responsibility when ordering to ensure that your country is able to accept parcels from the UK, and please bear in mind there may be some delay with your order, and country policies may change whilst your parcel is in transit.
We will monitor the rapidly changing situation closely and follow all World Health Organisation, Government and Public Health England advice and act accordingly.
Lastly, we'd like to say a huge thank you to all of our customers for your continued support during this difficult time. Please don’t hesitate to contact us if you have any questions relating to your order and we will do what we can to help.
With best wishes,
The Skyview Team
Shipping & Deliveries
If you have placed your order before 2pm Monday to Friday and your items are in stock, we will do our best to pick, pack and despatch your order the same day. This is not, however, guaranteed, so if you require your order urgently, please contact us. If your items are not currently available for despatch or are bespoke we will contact you via email with an estimated despatch date.
All orders will require a signature when delivered. If you know that you will not be at your home address on the date of expected delivery, please arrange for the goods to be sent to an alternative address, perhaps a neighbour, relative or your work place to avoid missing your delivery.
Our standard delivery option is a Royal Mail 2nd Class Signed For service. If you require a quick delivery, please select an express option when checking out. If the courier company fail to deliver on the expected date or time, please notify us as soon as possible.
Sometimes we send your order in more than one delivery due to stock availability. If this is the case, you will only be charged for shipping once, unless you have requested a split shipment at your own expense.
Our outgoing parcels are sorted by size and weight. Smaller parcels (generally under 2kg) will be shipped via Royal Mail; while larger and heavier parcels will be handled by DPD or similar courier. Please provide a contact telephone and email address when checking out. This will ensure you receive courier notifications with updates about your delivery and options for nominating a safe place for your parcel to be left.
Standard Delivery - UK Only
Your order should normally arrive within 3-5 working days. However please allow up to 10 working days in case of any postal delays. We will send you an email to let your know your goods are on their way and tracking numbers for most orders will be included in your despatch notification email.
Express Delivery - UK Only
This option is available on items which are in stock and on orders we receive before 1pm placed Monday to Friday. Items will be despatched on a Next Day Delivery service. Please note, certain areas of the UK, such as the Highlands and Islands of Scotland, may take an additional working day to arrive. Orders placed before 1pm on Friday for express delivery will not be delivered until the following Monday.
Please note, for delivery to the Channel Islands you will need to select 'Jersey' or 'Guernsey' as the country on your delivery address and not 'United Kingdom' during checkout. This ensures you pay the correct shipping fee and are not charged VAT. If you select 'United Kingdom', we will have to cancel your order and you will need to re-order. In the unlikely event that an order is dispatched to the Channel Islands placed with 'United Kingdom' as the country, we are not able to refund VAT charged.
Overseas Delivery - Europe & Rest of the World
Delivers are sent via a Royal Mail international service or DPD courier or similar. There may be local import duties to be paid on receipt of your goods that Skyview are not liable for. Delivery to EU countries may take up to 15 days. Delivery to any other country may take up to 21 working days.
Royal Mail aim to deliver to Europe within 5 working days and to the rest of the world within 7 working days, however these timings are estimates and your order may take longer to arrive. Courier delivery timings for Europe and the rest of the world will vary.
Please note, international deliveries may be held at customs for payment by your local government. We cannot accept liability for items that are not paid for or that are not collected.
If your international delivery has not arrived within 21 working days, please contact us.
Please note, international shipping charges displayed at checkout will be verified against a real-time bespoke shipping quote based on the items ordered and destination country after your order has been placed. If the amount charged does not cover the cost to ship your item to you, we will contact you with the outstanding amount to pay, or offer you the option to cancel your order. You are welcome to arrange collection of your order yourself if you would rather, or contact us in advance of placing your order for a real-time quote.